hey i’m mak, sweet to meet you
Makayla Howard
LA
All jobs below have included these tasks, executed gracefully.
Barista Trainer
Palmy’s
1.5 years
● Prepare and serve a variety of hot and cold beverages such as coffee, espresso drinks, teas, and smoothies according to established recipes and quality standards.
● Operate espresso machines, grinders, blenders, and other equipment in a safe and efficient manner.
● Provide exceptional customer service by taking orders, answering questions, and recommending menu items based on customers' preferences.
● Handle cash and card transactions accurately and efficiently, following company policies regarding cash handling procedures.
●Train new baristas to company standards, making sure they feel supported and cared for each step of the way
●Attending, planing and running meetings of all kinds including, but not limited to: marketing, staff, new menu release
●Ordering dry and perishable goods to keep the FOH stocked
FOH Assistant Manager
Communal Coffee
10 months
● Schedule Writing
●Attending and executing coffee cuppings
● Back end paperwork and tasks like: handling COGS, ordering, inventory, going through resumes, looking at reviews on Yelp and responding, onboarding for new hires
● Interview potential new hires and come up with unique questions to make sure they're right for the team
Wine Server/Barista
Harbour Coffee
4 months (the shop closed)
Shift Lead
Jitter Bean Coffee
7 months
Manager
Dutch Bros Coffee
1.25 years
● Execute and run a shop to corporate coffee standards
● Manage and write the schedule for 60+ team members
● Keep up with marketing materials for the shop including hanging new clings, posters, and educating the crew
● Back end paperwork and tasks like: handling COGS, ordering, inventory, going through resumes, looking at reviews, onboarding for new hires
● Interview potential new hires and come up with unique questions to make sure they're right for the team
Shift Lead/Mobster (traveling trainer)
Dutch Bros Coffee
3+ years
● Travel to new locations, for up to a month at a time, that are set to be open to train new hires and assure the operator is set up for success